shipping & Payment information & Return Policy
Shipping & Payment Information
⸻
🧵 Handmade Production Notice
All items currently available on Abaya Oasis are handmade.
Each piece is carefully crafted with attention to detail, quality, and comfort.
Due to the handmade nature of our products, slight variations in stitching or fabric details may occur. These variations are natural characteristics of handmade craftsmanship and are not considered defects.
If any factory-produced items are offered in the future, this will be clearly stated on the product page.
⸻
🚚 Shipping Policy
• Processing time: 1–3 business days (handmade preparation)
• Delivery time: 5–7 business days, depending on location
• Shipping cost: Calculated at checkout
Once your order is shipped, you will receive a confirmation message with delivery details.
Please note that delivery times may vary slightly during peak seasons or due to logistics conditions.
⸻
💳 Payment Information
Currently, Cash on Delivery (COD) is the only available payment method on Abaya Oasis.
We have chosen this option temporarily to provide a smooth and comfortable shopping experience while we finalize the most suitable online payment solution for our customers.
How Cash on Delivery works:
• Place your order through the website
• Receive your order confirmation
• Pay in cash when your order is delivered
There are no additional fees for Cash on Delivery unless stated at checkout.
Once online payment options become available, this page will be updated accordingly.
⸻
🔄 Returns & Exchanges
• Returns are accepted within 7 days of receiving your order
• Items must be unused, unworn, and in their original condition
• Due to the handmade nature of our products, minor variations are not considered defects
• Return shipping costs are the responsibility of the customer unless the item is defective
Please contact us before returning any item to receive return instructions.
⸻
📩 Customer Support
If you have any questions regarding handmade items, sizing, shipping, or payment, feel free to contact us:
📧 Email: support@abayaoasis.com
📱 WhatsApp / Contact Form: Available on the website
We are always happy to assist you.
⸻
🌿 Final Note
At Abaya Oasis, we value transparency, craftsmanship, and trust.
Every handmade piece reflects our commitment to quality and honest communication.